Butler has jumped the shark.............Season Ticket selection process

Discussion in 'Butler Basketball' started by halftime_floor_sweeper, Aug 20, 2013.

  1. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    From Matt Harris:

    Select-A-Seat Event



    This season we are allowing fans to choose their own seats at our inaugural Select-A-Seat event. This event will take place the week of Monday September 30th through Friday October 4th. During the 2nd week of September, all fans who have turned in a season ticket request form will be notified via email and U.S. Mail of their assigned day and time to come to Hinkle Fieldhouse and choose their seats. Each fan’s date and time to select seats will be determined by their Priority Point total PER SEAT as of September 1, 2013. The Select-A-Seat event will begin each day at 9:30 a.m. and continue until 6:00 p.m. with a break for lunch.



    Select-A-Seat FAQ’s



    Q: What if I cannot attend the Select-A-Seat event at my assigned day and time?

    A: If you are unable to attend at your assigned day and time you can send another person in your place. If that is not possible, you will be given the opportunity to provide us with your top preferences for seating locations in Hinkle Fieldhouse. Then, at your assigned time, seats will be selected for you.



    Q: How will the process work?

    A: Fans will be assigned a 10-minute selection period. For example, a fan may be assigned the 10:00 a.m. to 10:10 a.m. period on Tuesday October 1st. At the fan’s assigned time, he/she will be escorted into the area where seat selection takes place. This will likely be in the main concourse of Hinkle Fieldhouse. We will have detailed maps of every section with specific rows and seats shown. When a seat has been selected it will be crossed out so that other fans are not able to select that same location. During your selection time, you will be escorted by a BUAD staff member to help you with the seat selection and checkout.



    Q: Can I go into the arena and look at different seats?

    A: Yes, however we recommend that fans avoid this if possible so they are able to select seats before the next 10-minute period begins.



    Q: What if I need more than 10 minutes?

    A: Fans can take as long as they wish to select seats. However, each 10 minutes another group of fans will be admitted to the selection area and allowed to select their seats.



    Q: How many people will be selecting seats at once?

    A: A very small number of fans will select seats during each 10-minute period. This will allow each fan the opportunity to speak to their BUAD staff seat rep about their seating wishes. We anticipate that by the end of the first day (Monday September 30th) we will have seated the top 225 accounts.



    Q: Why are we selecting seats this way?

    A: There are multiple reasons. First, with the Hinkle renovation of the main arena taking place before the 2014-2015 season, we would have had to implement this system anyway, because the sections, rows, and seats will no longer exist in their current configuration. Doing it this season allows fans the chance to experience the process in advance of this change. Second, we believe that this method of choosing seats is a more transparent and fan-friendly way of choosing seats, while still abiding by the same Priority Points system that has been in place for seven years.



    Q: What if I choose seats that are different than the ones I requested on my order form?

    A: That’s ok! If you choose seats at the Select-A-Seat event that are in a different price level than the ones you selected on your order form, we will refund or charge you the difference.



    Only a moron would come-up with this system. I am starting to think some of you guys are right, something is deeply wrong ...................
     
  2. the_speakers_lab

    the_speakers_lab Well-Known Member

    Money:
    $4,256
    I'll be interested to see after everyone has their seats if this new system accomplishes its main goal of shifting the blame of upset "long-time" ticket holders from Butler/Ticket Office/The Priority System to the ticket holder themselves for not "choosing their seats better"


    Btw other professional sports teams, like the Cubs, do this to an extent. So it's not like they completely came up w this out of the blue
     
    Last edited: Aug 20, 2013
  3. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    No the Cubs don't make every season ticket holder, come to the stadium every year, during a ten minute time period, and choose their seats for the upcoming season.

    Nothing quite like expecting your customers to schlep into your place of business at assigned and predetermined ten minute time slots. Hell NYC crack dealers aren't this delusional.
     
    Last edited: Aug 20, 2013
  4. ndfan1993

    ndfan1993 Active Member

    Money:
    $6
    How many people are actually going to go?
     
  5. theenforcer13

    theenforcer13 #barlowing

    Money:
    $20,613
    What's the problem? You will still be able to keep your seats if you have enough Priority Points to do so.

    From the email - "If you are unable to attend at your assigned day and time you can send another person in your place. If that is not possible, you will be given the opportunity to provide us with your top preferences for seating locations in Hinkle Fieldhouse. Then, at your assigned time, seats will be selected for you."
     
  6. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    " You will still be able to keep your seats if you have enough Priority Points to do so."

    No you will get seats, there are no "your seats" . Or maybe I am reading this wrong is this only for new season ticket holders or everyone.
     
    Last edited: Aug 20, 2013
  7. ndfan1993

    ndfan1993 Active Member

    Money:
    $6
    My understanding is that if no one bumps you that you will keep the seats you have/requested.
     
  8. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    In the past people who have superior points could request an upgrade, however because of the associated vagaries with the process, most didn't if they were already relatively happy with their tickets. Plus higher point holders will purchase additional tickets going forward.

    Seriously you don't see the difference. I wouldn't have a real problem if the new process was more customer friendly. The way it's being handled is flat-out arrogant, especially considering you will have to do it every year. Now some people are going to be shuffled over and over again simply because they have a job or don't live a short distance from campus. It also opens up the very real possibility you could lose your seat to someone with less points.

    Some of you guys who don't have a problem are going to wind up in the bleachers.
     
    Last edited: Aug 20, 2013
  9. ndfan1993

    ndfan1993 Active Member

    Money:
    $6
    You sir are paranoid. If we are using the order forms as a guide there are somewhere around 2k season ticket holders....if you figure that all of those have on average of 2 seats that is 4k seats. What does the lower bowl of chairbacks hold? Now how many of those 2k are available to show up during their window? How many of those that show up will even want to switch seats?

    You are talking about a very low number in my opinion that will actually bump - probably not many more than what would happen just by default.

    I was bumped a few years back...I ended up one row back and 4 seats to the right. I survived.
     
  10. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    What would I be paranoid about ? You are only looking at year one. This policy is what's known as scalable negative, meaning the more people who participate the less benefit it is to the overall original intent.
     
    Last edited: Aug 20, 2013
  11. BUcheer

    BUcheer Well-Known Member VIP Member

    Money:
    $5,189
    It's gonna happen next year anyway and it's gonna be kooky as nearly every seat will be in a different place with the new arrangement. This is probably a good dry run for next year.
     
  12. Irishdawg

    Irishdawg Banned User VIP Member

    Money:
    $80
    They could easily avoid the inconvenience of this by just moving it all online and giving season ticket holders (and folks who turn in order forms with payment by a deadline) usernames and passwords, complete with all of their priority point information. They could then select the seat(s) they wish to have for the year (you could even post pictures so people would get an idea of what their view would be like). The selection process could last for a week, and then at the end of the week, seats chosen could be locked in, and then others who were willing to pay for season tickets but didn't get locked into a seat during that time could go in and pick from what was left.

    If you really wanted to make things interesting, you could even allow online donations during that week so that people could "unseat" each other and basically turn Hinkle into an Ebay auction.

    I guess I understand why they're doing it this way, but it's certainly not the most convenient or efficient way to do it.
     
  13. ButlerGoalie

    ButlerGoalie Well-Known Member

    Money:
    $3,023
    Not living in Indy, I'm not sure what the whole deal is with the priority point system, but I believe it was a compromise with long-time supporters not to be pushed out of their seats or sections by Johnny come latelys with more money.

    While that's noble, the move to the Big East means that it's time to put on big boy pants and I'm sure you'll see that more next season with the new seating configurations. Price levels will increase and you'll be able to keep your seats from season to season with the requisite price increases. It's all supply and demand. I know it sucks, but it's vital to keep a competitive team on the floor year in and year out.
     
  14. Title

    Title Well-Known Member

    Money:
    $284
    Given I no longer have season tickets, I don't really personally care. Though, alienating customers as your product becomes what it's becoming doesn't really seem like a formula for too much success.

    There is zero loyalty to Butler by the Indianapolis public. A few finishes at or near the bottom of this conference, which should probably be expected by everyone, and attendance will start to become embarrassing - even without pissing off your base.
     
  15. Insane Dawg

    Insane Dawg Well-Known Member

    Money:
    $12,695
    I suspect the season ticket holders and the single game attendees are sorry you won't be attending any of the games. Go Golden Whatevers!
     
  16. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    As I posted on the other board, I don't have any issues doing something like this next season. I also don't have any issues with people being kicked from their seats. My issue is with the structure of the procedure.
     
  17. halftime_floor_sweeper

    halftime_floor_sweeper Well-Known Member

    Money:
    $3,885
    Agreed, and if someone is elderly and doesn't use a computer it's a lot easier to find someone to act as your surrogate online then to find someone who can meet the stupid ten minute scheduled time frame.
     
  18. gutshot

    gutshot New Member

    Money:
    $5
    I'm sure the program can continue to count on his massive contributions to help us compete...
     

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